Privacy Policy
Effective Date: September 12, 2026
Last Updated: September 12, 2026
AEON TECH SOLUTION INC. (“AEON TECH,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.
This Privacy Policy explains how AEON TECH collects, uses, discloses, protects, and retains personal information when you visit our website, communicate with us, request information or services, or use our products and services.
AEON TECH is committed to handling personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), where applicable, and other applicable provincial privacy legislation.
1. Scope of This Privacy Policy
This Privacy Policy applies to personal information collected by AEON TECH through:
- Our website and online services;
- Contact and inquiry forms;
- Email and other electronic communications;
- Requests for quotations, consultations, or services;
- Customer and business relationships;
- Technical support and managed IT services;
- Service agreements and related business activities; and
- Other interactions with AEON TECH where this Privacy Policy is referenced.
This Policy does not necessarily apply to information that is not personal information or information collected by third parties operating independently from AEON TECH.
2. What Is Personal Information?
For the purposes of this Privacy Policy, “personal information” generally means information about an identifiable individual, as defined under applicable Canadian privacy legislation.
Depending on the circumstances, personal information may include:
- Name;
- Business or personal contact information;
- Email address;
- Telephone number;
- Company and job title;
- Billing and account information;
- Information submitted through website forms;
- Customer support information;
- Communications with AEON TECH;
- IP address and certain technical information;
- Website usage and analytics information;
- Device and browser information;
- Login or account information where applicable; and
- Other information that may identify an individual.
AEON TECH will collect only information that is reasonably necessary for identified and legitimate business purposes.
3. Information We Collect
We may collect personal information when you:
- Contact us;
- Request a quotation;
- Request a consultation;
- Purchase or inquire about our services;
- Submit a support request;
- Subscribe to communications;
- Complete an online form;
- Communicate with our employees;
- Visit or interact with our website; or
- Establish or maintain a business relationship with us.
We may also collect certain technical information automatically when you use our website, including information such as IP address, browser type, operating system, referring website, pages visited, and general website activity.
4. How We Use Personal Information
AEON TECH may collect, use, and disclose personal information for purposes such as:
- Providing IT services and consulting;
- Providing managed IT services and technical support;
- Responding to inquiries and requests;
- Preparing quotations and proposals;
- Managing customer accounts and relationships;
- Scheduling services and appointments;
- Processing payments and billing;
- Communicating with customers and prospective customers;
- Providing technical support;
- Maintaining and improving our website and services;
- Managing security and preventing fraud or unauthorized activity;
- Monitoring and protecting our IT infrastructure;
- Meeting contractual, legal, regulatory, and accounting requirements;
- Sending service-related communications; and
- Sending marketing communications where permitted by law and with appropriate consent.
We will not use personal information for purposes that are incompatible with the purposes identified when the information was collected, except where permitted or required by law.
5. Consent
Where required by applicable law, AEON TECH will obtain meaningful consent before collecting, using, or disclosing personal information.
Depending on the circumstances, consent may be express or implied where permitted by law.
We will provide individuals with sufficient information to understand:
- What personal information is being collected;
- Why the information is being collected;
- How the information may be used;
- Whether the information will be disclosed to third parties; and
- Any material consequences of providing or refusing consent.
Individuals may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice.
Withdrawal of consent may affect our ability to provide certain services where the information is necessary to provide those services.
6. Website Forms and Communications
When you submit information through our website, such as a contact form or quotation request, we may collect information including your name, company name, email address, telephone number, and information contained in your message.
We use this information to respond to your request and provide the services or information you have requested.
Please do not submit confidential passwords, authentication credentials, payment-card information, or other highly sensitive information through general website contact forms unless specifically requested through an appropriate secure process.
7. Cookies and Website Technologies
Our website may use cookies and similar technologies to provide functionality, improve website performance, understand website usage, and enhance the user experience.
Cookies may be used for purposes including:
- Website functionality;
- Security;
- Analytics;
- Performance monitoring;
- Website preferences; and
- Marketing or advertising, where applicable.
Where required by applicable law, we will provide appropriate notice and obtain consent for non-essential cookies or similar tracking technologies.
You may be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality.
8. Analytics
AEON TECH may use third-party analytics services to understand how visitors use our website.
These services may collect information such as:
- IP address;
- Device type;
- Browser type;
- Pages visited;
- Approximate geographic information;
- Referral information; and
- Website interaction information.
Analytics information is used to understand website performance and improve our website and services.
Where third-party analytics providers process personal information on our behalf, AEON TECH will take reasonable steps to ensure that appropriate privacy and security safeguards are in place.
9. Service Providers and Third Parties
AEON TECH may use third-party service providers to support our business operations.
These providers may include companies that provide:
- Website hosting;
- Cloud services;
- Email services;
- CRM systems;
- IT management platforms;
- Cybersecurity services;
- Backup and disaster recovery services;
- Payment processing;
- Accounting services;
- Communication services;
- Analytics;
- Customer support systems; and
- Other technology or business services.
Third-party service providers may have access to personal information only to the extent reasonably necessary to perform services on our behalf.
AEON TECH expects service providers handling personal information on our behalf to maintain appropriate privacy and security safeguards.
10. Customer IT and Managed Services Information
As an IT services and managed services provider, AEON TECH may have access to information belonging to or controlled by our customers.
Depending on the services provided, this may include:
- User account information;
- Device information;
- Network information;
- System logs;
- Email or collaboration information;
- Security information;
- Backup information;
- Configuration information;
- Business contact information; and
- Other information necessary to provide contracted IT services.
Where AEON TECH processes information on behalf of a customer, our handling of that information may also be governed by the applicable service agreement, master services agreement, statement of work, data-processing terms, or other contractual requirements.
Customers remain responsible for determining the appropriate purposes and authority for collecting and using personal information within their own organizations, unless otherwise agreed in writing.
11. Disclosure of Personal Information
AEON TECH does not sell personal information.
We may disclose personal information when reasonably necessary:
- To provide requested services;
- To service providers acting on our behalf;
- To professional advisors such as lawyers, accountants, or auditors;
- To payment processors and financial institutions;
- To comply with legal or regulatory requirements;
- To protect AEON TECH, our customers, employees, or other individuals;
- To investigate suspected fraud, security incidents, or unauthorized activity;
- In connection with a business transaction such as a merger, acquisition, financing, or sale of assets; or
- With the individual’s consent.
We will limit disclosures to what is reasonably necessary for the applicable purpose.
12. Cross-Border Processing
Some of our service providers, technology platforms, cloud services, or business partners may process or store information outside Canada.
As a result, personal information may be transferred to or accessible from jurisdictions outside Canada, including the United States and other countries.
Information processed outside Canada may be subject to the laws of the jurisdiction where it is stored or processed.
AEON TECH will take reasonable steps to use appropriate contractual, organizational, and technical safeguards when engaging third parties to process personal information.
13. Security Safeguards
AEON TECH takes reasonable administrative, technical, and physical measures to protect personal information against risks such as:
- Unauthorized access;
- Unauthorized use;
- Disclosure;
- Loss;
- Theft;
- Modification; and
- Destruction.
Depending on the nature of the information and services involved, safeguards may include:
- Access controls;
- Authentication mechanisms;
- Encryption;
- Network security controls;
- Endpoint security;
- Monitoring and logging;
- Backup and recovery controls;
- Security policies and procedures;
- Employee training; and
- Vendor security controls.
No electronic transmission or storage system can be guaranteed to be completely secure. However, AEON TECH continuously works to maintain reasonable safeguards appropriate to the information it handles.
14. Privacy Breaches
AEON TECH maintains procedures for responding to suspected or confirmed privacy breaches.
Where required by applicable law, AEON TECH will assess the breach, take reasonable steps to contain and mitigate the incident, and provide notifications or reports to affected individuals and privacy regulators as legally required.
Under PIPEDA, organizations must report certain breaches that pose a real risk of significant harm and must maintain records of breaches as required by law.
15. Retention of Personal Information
AEON TECH retains personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, provide services, resolve disputes, maintain business records, comply with legal obligations, and meet legitimate business requirements.
When personal information is no longer required, we will take reasonable steps to securely delete, destroy, or anonymize it, subject to applicable legal, contractual, backup, and technical requirements.
16. Accuracy of Personal Information
AEON TECH takes reasonable steps to ensure that personal information in our custody or control is sufficiently accurate, complete, and current for the purposes for which it is used.
Individuals may request correction of inaccurate or incomplete personal information, subject to applicable legal requirements.
17. Access to Personal Information
Subject to applicable law and certain exceptions, individuals may request access to personal information that AEON TECH holds about them.
An access request should generally include:
- The individual’s name;
- Contact information;
- A description of the information requested;
- Relevant dates or context, where applicable; and
- Any additional information that may help us identify the records.
AEON TECH may need to verify the identity of the requester before providing access to personal information.
18. Correction of Personal Information
If you believe that personal information we hold about you is inaccurate or incomplete, you may request that it be corrected.
We will review the request and, where appropriate, make reasonable corrections.
19. Privacy Complaints
If you have a question, concern, or complaint about AEON TECH’s privacy practices, we encourage you to contact our Privacy Officer first.
We will investigate privacy complaints in a reasonable and timely manner.
If you are not satisfied with our response, you may have the right to contact the applicable privacy regulator, including the Office of the Privacy Commissioner of Canada, depending on the circumstances and applicable legislation.
20. Children’s Privacy
Our website and services are primarily intended for businesses, organizations, and adults.
AEON TECH does not knowingly collect personal information from children where such collection would be contrary to applicable law.
If we become aware that personal information has been collected from a child in circumstances where it should not have been collected, we will take reasonable steps to address the situation.
21. Marketing Communications
Where permitted by law, AEON TECH may send information about our services, technology solutions, events, promotions, or other business-related information.
Marketing communications will comply with applicable Canadian requirements, including Canada’s Anti-Spam Legislation (CASL), where applicable.
You may unsubscribe from marketing communications at any time by using the unsubscribe mechanism provided in the communication or by contacting us.
Unsubscribing from marketing communications will not prevent us from sending important service-related or transactional communications where permitted or required.
22. Business Transactions
If AEON TECH is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, personal information may be transferred as part of the transaction where permitted by applicable law.
Any such transfer will be handled in accordance with applicable privacy requirements and appropriate safeguards.
23. Changes to This Privacy Policy
AEON TECH may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or applicable privacy requirements.
When we make changes, we will update the “Last Updated” date at the top of this Policy.
Where required by law, we will provide additional notice or obtain consent for material changes to our privacy practices.
24. Contact Our Privacy Officer
If you have questions about this Privacy Policy, wish to request access to your personal information, request a correction, withdraw consent, or submit a privacy complaint, please contact us.
AEON TECH SOLUTION INC.
Privacy Officer
Email: privacy@aeon-solution.com
Website: www.aeon-solution.org
Telephone: 1-866-428-2002
Address: 850 Tapscott Road, Unit-5
Toronto, ON Canada M1X 1N4
When submitting a privacy request, please provide sufficient information for us to understand and respond to your request. We may request reasonable information to verify your identity before releasing personal information.
25. Applicable Privacy Laws
AEON TECH intends to comply with privacy legislation applicable to the information and activities covered by this Policy.
Depending on the nature of AEON TECH’s activities, customers, employees, information, and business operations, applicable requirements may include federal or provincial privacy legislation.
This Privacy Policy is intended to provide transparency regarding AEON TECH’s general privacy practices and does not replace specific contractual privacy obligations that may apply to particular customers or services.
AEON TECH SOLUTION INC.
IT Services • Managed Services • Automation • Cybersecurity • Cloud • Consulting •Outsourcing